Returns & Exchanges
At SoSweet, we want you to enjoy every bite of your treats; however, due to the perishable nature of our food products, returns are typically limited to damaged or incorrect items. Please contact our support team within 48 hours of delivery to resolve any issues with your order.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or missing items to ensure everything meets our sweetness standards.
Contact Support
If there is an issue, email our team with your order number and clear photographs of the product and packaging in question.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement or refund is applicable.
Resolution
Once approved, we will either ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing